1. Return Eligibility

We accept returns and exchanges only under the following conditions:

• The product has a manufacturing defect or is not functioning properly.
• The product delivered is different from the order.
• The request is submitted within 48 hours from the date of delivery.
• The product is returned in its original packaging, including all accessories, manuals, and invoices.

Note: Many electronics retailers in Jordan restrict returns mainly to defective items and require quick notification after delivery.

2. Exchange Policy

Customers may request an exchange if:

• The product is new, unused, and unopened
• The exchange request is made within 3 days from the delivery date
• The product is in its original condition

Opened or used products cannot be exchanged unless a verified manufacturing defect exists.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used laptops, computers, or accessories
• Software, licenses, or digital products
• Products damaged due to misuse or physical damage
• Products without original packaging or accessories
• Products after the return period has expired

4. Refund Policy

If the return is approved:

You may choose one of the following:

• Full refund to the original payment method
• Replacement with the same product
• Store credit equal to the purchase value

Refund processing time:

• 2–5 business days after receiving and inspecting the returned item

This aligns with typical processing timelines used by electronics stores in Jordan.

5. Warranty

All products sold on our website include:

• Official manufacturer warranty
• Warranty period varies by product (usually 1 year)

Warranty does not cover:

• Physical damage
• Liquid damage
• Unauthorized repair
• Misuse or negligence

6. Shipping Costs for Returns

• If the issue is due to our error (wrong item or defective product):
  We will cover the return shipping cost.
• If the return is requested for other reasons:
  The customer will bear the shipping cost.

This cost responsibility model is standard in local electronics return policies.

7. Order Cancellation

Orders may be canceled:

• Before shipment — full refund
• After shipment — cancellation subject to return conditions

Refund for online payments will be processed within:

• 48 hours to 5 business days

8. How to Request a Return

To start a return or exchange:

Customer must provide:

• Order number
• Description of the issue
• Photos or video showing the defect

Contact methods:

• Email
• WhatsApp
• Customer service hotline